Receptionist/Counselor

𝐆𝐞𝐧𝐝𝐞𝐫: Female Only
𝐀𝐠𝐞: 20 years above
𝐓𝐢𝐦𝐞: 10 AM – 5 PM
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧

• Greeting clients and visitors in a friendly and professional manner.
• Answering phone calls, taking messages, and redirecting calls as necessary.
• Managing email correspondence and responding to inquiries promptly.
• Scheduling appointments and maintaining calendars for counselors and consultants.
• Managing the reception area, including keeping it tidy and well-organized.
• Handling incoming and outgoing mail and deliveries.
• Assisting with general administrative tasks such as filing, data entry, and photocopying.
• Providing information and guidance to clients about educational programs, courses, and services offered by the consultancy.
• Assessing clients’ needs, goals, and educational backgrounds to determine the most suitable educational options for them.
• Conducting initial consultations with clients to understand their requirements and aspirations.
• Offering advice and recommendations on educational pathways, including universities, colleges, vocational training programs, and other learning opportunities.
• Assisting clients with the application process for educational programs, including preparing application materials, completing forms, and providing guidance on deadlines and requirements.
• Providing ongoing support and assistance to clients throughout the application process, including troubleshooting issues and addressing concerns.
• Keeping abreast of developments and trends in the education sector to provide accurate and up-to-date information to clients.
• Collaborating with other team members, including consultants and administrative staff, to ensure a seamless experience for clients.

𝐉𝐨𝐛 𝐒𝐩𝐞𝐜𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Empathy and a customer-focused approach to client service.
• Attention to detail and accuracy in administrative tasks.
• Knowledge of educational systems, institutions, and programs.
• Familiarity with relevant software applications, such as Microsoft Office and CRM systems.
• Previous experience in a similar role, preferably in the education or consulting industry.

Prospective candidates are invited to submit their CV to [email protected] or apply through the website provided below.