Customer Care Agent

Department: Fulfillment Center

Office time: 10 AM-6 PM (Sunday- Friday)

Gross Salary: Rs. 17,300.00 (Negotiable for deserving candidates)

Job Description:

As a Customer Care Agent, the candidate will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. She will interact with customers via phone, mostly and other communication channels to provide information on unfulfilled orders, share the timeline for goods to arrive and suggest a suitable alternative, if necessary.

Responsibilities:

Respond promptly and professionally to customer whose orders are in unfulfilled state via phone, and other communication channels.
Share the timeline of the goods to be restocked
Suggest a best and alternative product, in case the ordered product/s are not available.
Identify and escalate priority issues or trends to appropriate teams for further investigation and resolution.
Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers.
Contribute to a positive and collaborative team environment by sharing knowledge and best practices with colleagues.

Qualifications:

Completed bachelor degree in any field.
Previous customer service experience preferred, but not required.
Excellent communication skills, both verbal and written.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency with computers and ability to learn new software quickly.
Positive attitude and willingness to go above and beyond to assist customers.
Ability to work independently and as part of a team.

FAQs

Q What are the primary responsibilities of a Brand and Marketing Executive at the outsourcing and recruitment company?

As a Brand and Marketing Executive, your main responsibilities include developing and implementing marketing strategies, creating engaging marketing campaigns, managing social media platforms, analyzing market trends, collaborating with internal teams, and monitoring the performance of marketing campaigns.

Q What qualifications are required for the Brand and Marketing Executive role?

The qualifications for this position typically include a Bachelor's degree in Marketing, Communications, or a related field, proven experience in brand management and marketing strategy development, strong communication skills, proficiency in digital marketing tools, and the ability to work effectively in a fast-paced environment.

Q How does the Brand and Marketing Executive contribute to the company's success?

The Brand and Marketing Executive plays a crucial role in enhancing brand awareness, attracting top talent, driving lead generation, and promoting the company's services effectively. By developing strategic marketing plans and engaging with target audiences, the Executive helps to strengthen the company's brand presence and achieve business objectives.