Senior Front Desk Manager

Hotel Kailash Kutee is seeking a qualified and experienced Senior Front Desk Manager to join our team. The ideal candidate should have 3-4 years of relevant experience, preferably in the hospitality industry, and possess strong leadership and organizational skills.

Responsibilities:

• Oversee the daily operations of the front desk, ensuring smooth and efficient service delivery.
• Manage a team of front desk staff, providing guidance, training, and support as needed.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Ensure proper billing and cash handling procedures are followed.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and maintain front desk inventory, including supplies and equipment.
• Assist in the recruitment, training, and performance evaluation of front desk staff.
• Implement and enforce hotel policies and procedures.
• Maintain a clean, organized, and welcoming front desk area.
• Perform any other duties as assigned by the management.

Requirements:

• Bachelor’s degree in Hospitality Management or related field preferred.
• 3-4 years of experience in front desk or hotel management roles.
• Excellent communication and interpersonal skills.
• Strong leadership abilities and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in MS Office and hotel management software.
• Knowledge of multiple languages is a plus.
• Prior experience handling operational tasks is preferred.

If you have the necessary qualifications and experience, and you are looking for an exciting opportunity in the hospitality industry, we encourage you to apply for this position. Please submit your resume and cover letter to [email protected]. Only shortlisted candidates will be contacted for further evaluation.