thermos water bottle

From the very beginning, the story of Citron was a personal one. What began in 2018 as the dream of a visionary working mother who was at a loss to find products for her children that were safe, stylish and sustainable, has now become a market-leading company in the field of innovative lifestyle products with a presence in over 47 countries worldwide.

What really makes Citron stand out from the crowd is our commitment to superior quality and imaginative design. We want to create functional and eco-friendly collections that suit the everyday needs of families and that are guaranteed to perform to the highest standards. We are the mothers who need these products, with the children who love to use them, so we believe wholeheartedly in what we are doing. That is why we make conscious choices at every step of our product journey to ensure they are sustainable, reliable and long-lasting.

We look forward to welcoming you to the Citron community and hope that you get as much out of using our products as we do in creating them. We promise that we will uphold our mission to create and design products that lend a helping hand in those essential, everyday moments, no matter how far we travel or how big we grow. Citron is inspired by you, Citron is here for you.

FAQs

Q Can I return my product for an exchange or refund?

If your items have not been personalized, you can get in touch with customer service on WhatsApp 00971552576403 or by email [email protected] and share your order number (5 digits OL-XXXXX) and they will discuss the return and arrange a refund or exchange. If your product has been personalized, we are not able to accept a return.

Q I have purchased a water bottle and it’s leaking.

Our water bottles are designed to be leakproof when the straw of the lid is closed properly. If you are still having a problem with leaks when the straw is closed, we will happily exchange the lid for you.

Q I purchased a Citron product from another retailer. It seems to be broken. Can you help?

You can a file a claim with us on this link: claimlane. Please provide your order number, a description of the damage and attach pictures showing the product and the defect so the claim case can be assessed. The claim is open to all purchases made through www.citron.ae or from other retailers.

Q I purchased a Citron product around 10 days ago and it is not working anymore, can I return it?

We’re so sorry to hear there might be an issue with your item. We do offer returns and exchanges on non-personalized Citron products within 15 days of purchase. Please get in touch with our customer service team on WhatsApp 00971552576403 or by email [email protected] to arrange. If your product is defective, they will be able to assist you with a discount code or replacement.